FAQ

Will I see my design before I pay?

Yes. Every personalized item shows you a preview first (photo designs take about 30 seconds), and you approve it before it goes in your cart. What you approve is what we print.

What photo works best?

A bright, sharp, close-up photo where every face is clearly visible. Phone photos are perfect. Avoid dark or blurry shots, filters, sunglasses and screenshots of screenshots.

Is my photo used to train AI?

No. We make your design with Google's paid Gemini API, a business service, not the free Gemini app. Under its paid terms, Google doesn't use your photo or your design to improve its products or train its AI models. We never use them for training or advertising either, and photos and previews you don't use are deleted automatically after 30 days. See our privacy policy.

What size should I order?

Every clothing page has a size chart with measurements in inches and cm. Lay a favorite top flat and compare. Our clothing is unisex, so if you're between sizes, size up. Because each piece is made just for you, we can't exchange sizes.

Are the ugly Christmas sweaters knitted?

No. They're soft sweatshirts and hoodies printed all over with an ugly Christmas sweater design, with your family printed right into it. The print is dyed into the fabric, so it won't crack or peel, and it's lighter and less itchy than a knit.

How long does processing take?

Every item is made to order. Production takes 2–5 business days, and can take a little longer in the busiest December weeks.

When will it arrive?

After production, shipping takes 4–8 business days in the US or 5–9 in Canada, so most US orders arrive in about 1–2½ weeks from the day you order. Christmas order-by dates depend on the item: ornaments and mugs December 10 (US) / December 5 (Canada); tees, sweatshirts, hoodies and pencil cases December 8 / December 5; ugly Christmas sweater print sweatshirts and hoodies December 6 / December 3; printed coloring books December 1 / December 8. See shipping. Printable PDF coloring books arrive by email in seconds.

Will I get a tracking number?

Yes. We email you a tracking number as soon as your order ships. If your items ship in separate packages, each one gets its own tracking number.

Where is my printable PDF?

Your download link is in your order confirmation email, sent the moment you pay. Can't find it? Check your spam or promotions folder, or enter your order number and email at dl.merrykin.com/order to get your links any time.

Can I change or cancel my order?

Yes, within 2 hours of ordering. Email hello@merrykin.com with your order number. After that your item is already being made. Printable PDFs and e-gift cards are delivered instantly, so they can't be cancelled.

How do the discounts work?

Ornaments and mugs: buy 2 and get 10% off, 3 or more for 20% off. Family clothing: 4 or more items for 15% off. Buy 3 printed coloring books and get a free name pencil case (printable PDFs don't count toward this). Spend US$100 (CA$136) by December 8 and get a free personalized family tee. All applied automatically at checkout. New here? Sign up for our emails and get 10% off your first order with WELCOME10.

Is shipping free?

Clothing and printed books always ship free to the US and Canada. Everything else ships free on orders over US$50 (CA$70 in Canada). From November 20 to December 1, every order ships free.

Can I return or exchange something?

Because every item is personalized, we can't accept returns or exchanges for change of mind or size. If it arrives damaged, misprinted or different from your preview, we replace it free. See our promise.