Refund policy

Made right, or replaced free

Every Merrykin item is personalized or printed to order just for you, so we can't accept returns, exchanges or refunds for change of mind. Please check your preview, the spelling of every name and the size chart before you order. If you have any issues with your product, contact us at hello@merrykin.com and we'll assist you with the best resolution.

Damaged, misprinted or wrong item

If your order arrives damaged, misprinted, or different from the preview you approved, email hello@merrykin.com within 30 days of delivery with your order number and a photo. We'll send a free replacement, and you don't need to send anything back. If we can't replace an item, we'll refund that item.

Lost parcels

If tracking shows no movement for 10 business days, contact us and we'll reship your order free.

Instant PDFs

Digital downloads can't be returned once delivered. If a file won't open or print properly, email us and we'll fix it.

Changes and cancellations

Orders go to print quickly. You can change or cancel within 2 hours of ordering by emailing hello@merrykin.com. After that your item is usually already in production.

Any refund goes back to your original payment method within 5–10 business days.