Every Merrykin item is personalized and made just for you, so we can't accept returns, exchanges (including size exchanges) or refunds for change of mind. Please check your preview, the spelling of every name and the size chart before you order.
Damaged, misprinted or wrong item
If your order arrives damaged, misprinted, or different from the preview you approved, email hello@merrykin.com within 30 days of delivery with your order number and a photo. We'll send a free replacement, and you don't need to send anything back. If we can't replace an item, we'll refund that item.
Lost parcels
If tracking shows no movement for 10 business days, contact us and we'll reship your order free.
Printable PDFs and e-gift cards
These are delivered instantly, so they can't be cancelled or returned once delivered. If a file won't open or print properly, email hello@merrykin.com and we'll fix it.
Changes and cancellations
Orders go to print quickly. You can change or cancel a physical item within 2 hours of ordering by emailing hello@merrykin.com. After that your item is usually already in production.