Terms of service

Last updated: October 28, 2026

These terms apply when you use merrykin.com or buy from Merrykin, a business based in London, Ontario, Canada ("Merrykin", "we", "us"). By using the store or placing an order, you agree to them and to our Privacy Policy. They don't limit any rights you have under consumer protection laws that can't be waived.

1. Who can buy

You must be an adult (the age of majority where you live) to place an order. Products are for personal use, not resale.

2. Personalized products and your approval

Most items are made to order with the names, text, quotes and photos you provide.
Before you buy, you see a preview. Please check every name, spelling, photo and size before you approve and pay. We print what you approve.
Previews are digital and watermarked. Real colours can differ slightly because of screens, fabric and paper. Placement can vary by a few millimetres.
Lifestyle photos are styled examples, and some show products enlarged so you can see the detail. Actual sizes are listed on each product page.
Cartoon and illustrated designs are created with AI from your photo. Each one is unique and won't look exactly like the photo.
We may decline or cancel an order, with a full refund, if its content is offensive, unlawful or infringes someone else's rights.

3. Your content

You confirm that you own, or have permission to use, every photo, name and text you upload. This includes permission from anyone shown in a photo, or their parent or guardian.
You must not upload anything that infringes copyright or trademarks, such as characters, logos or sports teams.
You keep ownership of your photos. You give us a limited licence to use them only to create your preview, make your order and provide customer support.
We delete uploaded photos and unused previews after 30 days, as our Privacy Policy explains.

4. Prices and payment

Prices are shown in your local currency and may change before you order. You pay the price shown at checkout.
Taxes, and any customs or import charges, are added where they apply.
Discounts and free gifts, such as the free name pencil case with 3 printed books, follow the terms shown with the offer. Free gifts have no cash value.
If a price or description is clearly wrong, we may cancel the order and refund you in full.

5. Production and shipping

Items are printed after you order and shipped by our production partners. Delivery times are estimates, not guarantees. See our Shipping Policy for times, rates and Christmas order-by dates. Risk of loss passes to you on delivery.

6. Returns, replacements and refunds

Because every item is personalized, we don't accept returns, exchanges (including size exchanges) or refunds for change of mind. If your item arrives damaged, misprinted, or different from the preview you approved, email us within 30 days of delivery with a photo and we'll send a free replacement. Full details are in our Refund Policy.

7. Instant PDFs

Digital coloring books are for personal, household and classroom use. You may print them as many times as you like for your own family or class. You may not resell, share or redistribute the files. Digital downloads can't be refunded once delivered, but we'll fix any file that won't open or print.

8. Gift cards

Merrykin e-gift cards can be spent on merrykin.com, can't be exchanged for cash, and don't expire.

9. Our content

The Merrykin and Wobbly Crayon Books names, logos, designs, coloring pages and website content belong to us or our licensors. Buying a product doesn't give you any rights to them beyond personal use. Cover art on Wobbly Crayon Books coloring books is AI-generated.

10. Reviews and feedback

If you send a review, photo or suggestion, you allow us to use it to run and promote Merrykin. We'll only show photos of your family, or your child's name, with your permission.

11. Acceptable use

Don't misuse the site. This includes uploading harmful code, scraping, attempting to get around security, or using automated tools or AI agents in ways that disrupt the store.

12. Liability

To the extent the law allows, our total liability for any order is limited to the amount you paid for it. We aren't liable for indirect losses, such as missing an event because of a carrier delay. Nothing in these terms limits liability that can't legally be limited.

13. Shopify

Our store runs on Shopify. Your purchase is a contract with Merrykin, not with Shopify.

14. Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. If you live elsewhere, you keep any rights your local consumer laws give you.